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Frequently Asked Questions

I purchased tickets for ScrapFest in Kitchener 2020 which are still being held for me. Do I need to do anything on Registration night?

If you purchased tickets for the cancelled Kitchener 2020 event, it is not necessary for you to do anything on Registration night. Your tickets are still being held for you and will be available for pickup at the Registration desk during the event. In the upcoming weeks, we will be sending you a confirmation email with the details of your order from 2020. If there is anything new you wish to add to your order you must register for that on Registration night at the 2022 rate (ie. class, additional passes). We appreciate your willingness to support ScrapFest as we navigated through these uncertain times.

Will ScrapFest be providing refunds for the 2020 Kitchener event?

ScrapFest will no longer be providing refunds for the Kitchener 2020 event as of January 1st, 2022. All credits can be put towards future events or to purchase a ScrapFest Connect Membership.

What is the difference between the VIP Pass, Crop Pass, and Saturday Marketplace Pass?

VIP Marketplace Pass: $25.00+HST. This is a two day event pass that allows access to the Friday night VIP Marketplace and Saturday Marketplace. You also receive the VIP "scrap" bag which is filled with product from our sponsors. These tickets are limited and must be purchased in advance. VIP Passes sell out quickly so be ready to register on- a new registration date will be announced shortly

ScrapFest Crop: $120.00+HST. The price of the Crop includes: your VIP pass to the ScrapFest Marketplace (both Friday and Saturday), 28 hours of cropping time in our crop arena, a "crop" bag filled with product from our sponsors, scheduled contests, giveaways, and more!!!

Saturday Marketplace Pass: $12.00+HST (in advance). This allows you to shop in the ScrapFest Marketplace on Saturday, April 23rd, 2022 from 9am - 5pm. A Saturday Marketplace pass may only be purchased in advance at this time. You do not receive any type of goodie bag with this pass.

As well, you can purchase educational classes at an additional cost. A Marketplace pass is not included in the cost of any class and you must have a pass to enter the Marketplace.

What are the ScrapFest Marketplace Hours?

Shop the days away at the ScrapFest Marketplace! With plenty of vendors to choose from, you are sure to find something unique for your paper crafting needs. The hours for the Marketplace are as follows:

Friday, April 22nd, 2022: 3:00pm-4:00pm
Crop participants only
 
Friday, April 22nd, 2022: 4:00pm-10:00pm
VIP, Crop, and Friday Marketplace participants
 
Saturday, April 23rd, 2022: 9:00am-5:00pm
VIP, Crop, and registered Saturday Marketplace participants

What are the hours of operation for the ScrapFest Crop?

Friday, April 22nd, 2022 9:00am-12:00am
Saturday, April 23rd, 2022 8:00am-9:00pm

The cost for the ScrapFest Crop is $120+HST. This cost includes a 2 day Marketplace pass. Croppers may pick up their tickets at the Registration desk on Friday, April 22nd starting at 8:30am.

The Marketplace will open at 3:00pm on Friday, April 22nd, 2022 for Croppers only.

What size tables are being used for the ScrapFest Crop?

The ScrapFest Crop will be setup using 8ft rectangular tables. Every participant will be provided 4ft of space. The Crop will be held in the Kinsmen Arena.

I am attending the ScrapFest Crop. Can I leave my scrapbooking things in the cropping arena?

You are quite welcome to leave your materials/projects and your rolling totes at your seat overnight in the Cropping Arena. ScrapFest does provide security throughout the day and overnight. However, we do recommend that you take any expensive/valuable items (eg Cricut) home with you on Friday night as ScrapFest Inc. is not responsible for any lost or stolen items.

Can children attend a ScrapFest Crop?

Out of consideration for other scrapbookers, we request no children under the age of 13 in the Crop or any classes.

Is there free Wi-Fi available in the cropping area?

Yes, croppers will have access to free Wi-Fi.

How do I purchase tickets for ScrapFest in Kitchener?

On-line registration for ScrapFest in Kitchener 2022 is available here off of the website. On-line registration opens - a new date will be announced shortly

A couple of weeks prior to this date, "Registration" will appear under the ScrapFest in Kitchener 2022 menu on the website. Here, you will be able to review descriptions for ScrapFest and available classes. Once registration opens, these items can be purchased by putting the product into your shopping cart.

ScrapFest accepts VISA and Mastercard as a form of payment. We will not be accepting cheques for ScrapFest in Kitchener.

Is it possible to purchase more than 1 ticket of a particular item at a time?

Yes, you are able to purchase more than 1 ticket of a particular item at a time. When you place your item into your shopping cart, just enter the quantity you wish to purchase and "Add To Cart".

Will you be mailing the tickets?

Tickets will not be mailed prior to the event. All tickets will be available for pick-up at the Registration table at the AUD beginning on Friday, April 22nd, 2022.

ScrapFest Croppers and participants attending the Friday morning class can pick their tickets up starting at 8:30am. All other participants may pick up their tickets beginning at 11:30am on Friday.

Can you purchase a Saturday Marketplace pass at the door on Saturday, April 23rd?

At this time, Saturday Marketplace passes will only be available as a pre-purchased item through online registration. They are NOT available at the door at this time.

What should I do if the item (ScrapFest Crop, VIP, or a class) I am interested in has no available tickets?

There is a "WAITING LIST" for you to add your name to once a product is filled. Please note: ScrapFest is not able to guarantee the availability of this product.

If there is a "SOLD OUT" button on a product, this indicates that the waiting list for this product is full and we are not able to accept any more names.

Is group pricing available for large groups/bus tours that wish to attend ScrapFest?

Group pricing is available for Saturday Marketplace passes.

Please contact lisa@scrapfest.ca to make arrangements for your group.

What forms of payment are accepted in the ScrapFest Marketplace?

Exhibitors accept cash and the majority of exhibitors also accept credit card and debit. Please check with them to see what they accept.

Is there a cost for Make 'n Takes in the ScrapFest Marketplace?

Most exhibitors that offer a make 'n take will do so at no charge. However, some exhibitors may choose to charge a small nominal fee and/or require signing up in advance for their make 'n take.

Does the ScrapFest Marketplace pass allow in and out privileges?

Yes, all passes allow you to come and go as you please for that day.

Is ScrapFest in Kitchener wheelchair accessible?

ScrapFest in Kitchener is a 100% wheelchair accessible venue. At the Kitchener Memorial Auditorium Complex (AUD) there are elevators providing access to the ScrapFest Marketplace & ScrapFest Crop in the Kinsmen and Kiwanis arenas, as well as to the classes being offered on the main floor and upper floor.

For more information: Accessibility at the AUD

What is the cost for children to attend ScrapFest?

Children 10 and under receive free admittance to ScrapFest's Marketplace ONLY on Saturday, April 22nd, 2022. Due to the limited number of VIP and Friday Marketplace tickets, children that wish to attend ScrapFest's Friday evening must pay full price.

How much does parking cost?

Parking is FREE!

Is there a food concession on site?

The AUD provides a food concession stand which is located in the foyer between the Kiwanis and Kinsman arena, in addition to a sitting area.

What if I have pre-ordered tickets and can't make it to the event?

Before submitting your order please review your selections. All event tickets are non-refundable after your order has been confirmed. Changes may be made to your event selections up to Friday, April 11th, 2022. Please see the Purchase Policy in the Shopping Cart for further details.

What if I miss my class at ScrapFest in Kitchener?

If you miss your class at ScrapFest, your kit will be set aside for you. You can either ask a friend to pick up your kit at the actual event or make arrangements with Lisa to pick up your class kit at the ScrapFest office in Newmarket. We will not be shipping your kit directly to you. You can contact Lisa at lisa@scrapfest.ca.

What does a Basic Tool Kit consist of?

A Basic Tool Kit consists of a 12"x 12" personal trimmer, favourite pair of straight-edge, micro-tip scissors, favourite adhesives- both wet and dry, black and brown ink, black archival journaling pen, paper piercer and mat, regular hole punch, ruler, pencil, eraser, corner rounder (optional), stapler (optional)
Still have questions?
Please email: info@scrapfest.ca for more information.

Get In Touch with ScrapFest

Call or email us and we'll get back to you as soon as possible

+1 (905) 960-7542
info@scrapfest.ca
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